Recently, we have been receiving more and more inquiries from users who notice that certain e-invoices from their suppliers are visible in the FiskApp application (eTax), but at the same time they do not appear in the bizBox system. At first glance, this creates the impression that there has been an error in the transmission or operation of the system, but in reality the cause is different – and unfortunately, increasingly common.
Fiscalization ≠ correct e-invoice
In practice, it happens that an e-invoice is successfully fiscalized even though it is not in compliance with the prescribed XML schema and standard for e-invoices in the Republic of Croatia . The reason for this lies in the fact that a separate message , with a different structure, is sent to the fiscalization system, which contains only a limited set of data required for fiscalization.
Therefore, such an invoice may be visible in FiskApp, even though the XML of the e-invoice itself is not technically correct or in accordance with the applicable specifications.
What happens further down the chain?
Systems that perform full technical and content validation of e-invoices – such as bizBox – cannot receive or display such an e-invoice in such cases, because it does not comply with the prescribed XML schema. The system automatically rejects it, because further processing would not be in accordance with regulations or safe accounting practices.
This is where the biggest confusion for end users arises:
- The e-invoice “exists” in eTax,
- but the recipient does not see it or can receive it in their system.
Where does the problem actually arise?
It is important to emphasize that in such cases it is not a question of an error in the work of bizBox or the services of ZZI . The reason is that certain suppliers or their information intermediaries:
- generate e-invoices that do not comply with the prescribed standard,
- or change the content of the XML en route between the sender and the receiver.
This creates a situation in which the fiscalization passes, but the delivery of the correct e-invoice does not.
Recommendation for users
If you notice a discrepancy between the balance in FiskApp and the receipt of the e-invoice in bizBox, we recommend that you contact your supplier directly and request a check of the correctness of the XML e-invoice and compliance with applicable standards before sending.